25 years ago, Graham Care could only house 40 residents, but over the decades business has grown rapidly and is moving away from converted buildings to a care suite concept with new purpose-built homes. This will give the residents larger units and get nursing care within their homes while staying close to friends and family.
It’s safe to say that Will knows the business inside and out. He even lived in one of the care homes for two months to understand the experience on the ground. He believes that the key to success is to be found in digitisation.
Will has introduced a lot of systems over the years and Planday has been the kind that has helped his business run smoother and didn’t cause any complaints from employees.
Besides being able to communicate swift and easy on the go, getting an online solution that connects easily with their other digital systems has made Planday a perfect fit for Graham Care.
“We were looking for an app-based solution where our employees can look at their shifts, payslips and everything else whenever they want. Planday also has a good messaging system with force reply and force read,” Will says.
Open API’s and integration make business better
Adopting the principle of real time compliance management has only been possible because of Graham Care’s digital transformation and their investment in digital systems. Will appreciates Planday’s ability to integrate with open API’s thus improving staff efficiency, reducing operating costs.
“Nowadays we are finding that especially in businesses like ours, you have several specialists in their own areas, so it makes sense for us to make use of all these systems and enjoy them all together through the open API’s. That’s why we are keen to have partners who are willing to share and open their API” , he elaborates.
Will says digitising Graham Care’s workforce collaboration has helped unlock its full potential. By implementing Planday several parts of their business have become a lot more hassle-free for both managers and staff. Now payroll, holiday and HR management are all interconnected.
“It’s much more convenient for both our managers and staff now. They can easily get an overview of the worked hours, the staff members are able to see their pay slips directly on their phone and they can request holidays without using paper sheets any time,” Will says.
“The schedule gives you a clear overview of whether you are short or over in terms of staffing, and that has helped to make things work efficiently”.
70% of our operating costs is staffing, so Planday has helped us be more efficient. If you get that working well then that does really affect the bottom line”.
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