Articles

Category: Restaurant management

Holidays Are Coming: How To Prepare Your Hospitality Team For The Holiday Rush

Keep an eye-out for the big red Coca-Cola lorries because make no mistake, the holidays are indeed coming. So is your hospitality team prepared?It’s the hospitality industry’s busiest time of year – a chance to get more punters through the door and maximise profits in that all-important Q3.Despite the cost-of-living crisis, it’s set to be a bumper Crimbo for hospitality businesses this year. Research shown on restaurantonline.co.uk shows that early Christmas bookings for this year are up 54% on 2023, with group bookings of 10 or more up 38%. So it’s vital that your business makes the most of the festive season by making sure you and your teams are ready.As the old adage goes, failing to prepare is preparing to fail. So we’ve prepared you a bumper sack of tips and tricks to make sure you and your teams are ready for the holiday rush.And even for more gift-wrapped insights on keeping your teams on track in holiday rush, check out our Seasonal Survival Guide.

Article

Hospitality

Restaurant management

Your Handbook to Happiness has landed

The hospitality industry's not-so-secret ingredient is happiness. But we can focus so much on making our customers happy, we can overlook our teams. That ends here, with your ultimate cheatsheet to creating a happy hospitality team.

Article

Hospitality

Restaurant management

How to get honest feedback from your team (for free)

One of the trickiest things to do in the hospitality industry is get open, honest feedback from your team. This free form will break down the barriers and help you start conversations.

Article

Business management

Leadership

6 leadership skills every restaurant manager must have

Check out which skills every restaurant leader must have. Do you have them?

Article

Customer retention

Hospitality

How to improve customer satisfaction in your restaurant

Customer service expert LeeAnne Homsey shares advice on how to improve customer service satisfaction. LeeAnne has more than 30 years of experience in the restaurant industry

Article

Customer retention

Hospitality

5 Ways to Improve Your Restaurant Customer Service

It’s your job as a restaurant owner or manager to make sure that your staff will give your customers a good dining experience and it doesn’t have to be a difficult task

Article

Hospitality

Productivity

Top 5 Restaurant Management Books

We have found the top five best books on restaurant management that are definitely worth the read

Article

Workforce management

Leadership

5 Tips for Managing Your Restaurant Staff

Your success as a restaurant manager has a lot to do with how well you can keep your staff happy. However, it’s easier said than done being on top of people management

Article

Workforce management

Hospitality